Official Documents

Privacy Policy JomKis — Your Personal Data Protection

JomKis takes every member's privacy seriously. This document explains in detail how we collect, use, store, and protect your personal information in line with the latest data protection standards.

Last Updated: 1 January 2026 Bahasa Melayu Official Version

How JomKis Protects Your Data

High-Level Data Encryption

All your personal and financial data is protected with 256-bit SSL encryption. Sensitive information is stored on servers secured with multi-layered access controls.

No Sale of Data to Third Parties

JomKis never sells, rents, or shares your personal information with third parties for marketing purposes without your explicit consent.

Full Control in Your Hands

You have the right to access, correct, or request deletion of your personal data at any time. We fully respect our users' rights, no questions asked.

Industry Standards Compliance

JomKis data protection practices comply with international online entertainment industry standards and applicable data protection regulations.

Minimum Data Collection

We only collect data that is strictly necessary to provide our services. No excess information is collected beyond what is operationally required to run the platform.

Data Breach Notification

In the event of any data breach involving your information, we are committed to notifying you within a reasonable timeframe in accordance with established procedures.

256-bit SSL Encryption
0 Sale of Data to Third Parties
24/7 Security Monitoring
< 30 days Data Request Response
This Privacy Policy applies to all users of the JomKis platform, including the jomkis.win website and our mobile app. By using any JomKis service, you agree to the data collection and usage practices described in this document.

1 Introduction

JomKis ("we", "Platform", or "company") respects the privacy of every individual who uses our services. This Privacy Policy is designed to provide full transparency on how we handle your personal information — from the point of collection through to data deletion.

We understand that your trust is our most valuable asset. Every decision involving user data is therefore made carefully, with your protection and security as the top priority. Our privacy practices are reviewed and updated regularly to keep pace with technological developments and current legal requirements.

This policy describes the types of data we collect, why it is collected, how it is used, who it is shared with (if anyone), how long it is retained, and the rights you hold as the data owner. We encourage you to read this document carefully and contact us if you have any questions.

2 Information We Collect

JomKis collects several categories of information depending on how you interact with our platform. Generally, we divide the data collected into three main categories:

2.1 Information You Provide Directly

This is information you enter yourself when registering an account, updating your profile, or interacting with our services:

Full name as per identity card
Active email address
Mobile phone number
Date of birth
Residential address
Bank account / e-wallet information
KYC documents (IC/passport copy)
Support chat records

2.2 Information Collected Automatically

When you browse or use our platform, our systems automatically record certain technical information that helps us deliver a better and more secure experience:

  • IP address and general geographic location (country/city)
  • Device type, operating system, and web browser version
  • Pages visited, time spent browsing, and navigation patterns
  • Login session data including date, time, and location
  • Cookie information and device identifiers
  • App performance data and technical error reports

2.3 Information from Third Parties

In certain cases, we may receive information about you from trusted third-party sources, including identity verification service providers, payment gateway providers, and fraud prevention agencies. This information is used solely for verification, security, and regulatory compliance purposes.

3 How We Use Your Information

Every piece of information we collect is used for legitimate and transparent purposes. The following are the key reasons your data is required:

3.1 Account Management & Services

  • Creating and managing your JomKis account
  • Processing deposits, withdrawals, and other financial transactions
  • Verifying your identity through the required KYC process
  • Providing effective and personalised customer support
  • Sending important transaction, security, and account notifications

3.2 Security & Fraud Prevention

  • Detecting and preventing fraud, money laundering, and platform abuse
  • Monitoring suspicious login patterns to protect your account
  • Complying with legal obligations and relevant regulations
  • Investigating and responding to security incidents

3.3 Platform Improvement

  • Analysing usage patterns to improve the user experience
  • Testing and developing new platform features
  • Tailoring content and promotions to your preferences (with consent)
  • Resolving technical issues and improving system performance
JomKis does not use your data for any purpose beyond what is stated in this Privacy Policy without first obtaining your additional consent.

4 Data Sharing & Disclosure

JomKis does not sell your personal information to anyone. However, there are specific situations where we need to share your data with selected parties to ensure the platform operates smoothly and securely:

4.1 Trusted Service Providers

We partner with selected third-party companies to provide support services including payment processing, identity verification, server hosting, and platform analytics. All such providers are required to comply with strict privacy policies and are only permitted to use your data for the specific purposes defined in their agreements with us.

4.2 Legal Obligations

JomKis may be required to disclose user information to relevant authorities when mandated by law, court order, or a law enforcement agency with valid jurisdiction. In such situations, we will disclose only the minimum information necessary.

4.3 Rights & Safety Protection

In cases involving serious threats to the safety of other users or the platform, or to prevent illegal activity, JomKis reserves the right to share relevant information with the appropriate parties in the broader interest of safety.

We never share your password, PIN, or sensitive authentication details with any party, including JomKis employees. Be cautious of anyone claiming to represent JomKis and requesting your confidential information.

5 Data Security

Protecting your data is our technical priority. JomKis continually invests in security infrastructure to ensure your information remains safe at all times.

5.1 Technical Measures

  • 256-bit SSL Encryption for all data transmitted between your device and our servers
  • Encryption of Data at Rest — all sensitive data is stored in encrypted form in the database
  • Two-Factor Authentication (2FA) available to all user accounts
  • 24/7 security monitoring by a dedicated security team
  • Penetration testing conducted periodically by independent security experts
  • Multi-layered access control — only authorised personnel may access user data

5.2 Shared Responsibility

While we take all reasonable precautions, the security of your account also depends on your own actions. We recommend that you:

  • Using a strong and unique password for your JomKis account
  • Enabling two-factor authentication (2FA) in account settings
  • Do not share your login credentials with anyone
  • Log out of your account after using a shared device
  • Report any suspicious activity to our support team immediately

6 Cookies & Tracking Technologies

JomKis uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is being used.

6.1 Types of Cookies Used

  • Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
  • Performance Cookies: Gathering information on how users interact with the platform to help us improve the overall experience.
  • Functional Cookies: Storing user preferences such as language choice and display settings for a more personalised experience.
  • Analytics Cookies: Helping us understand website traffic and usage patterns in an aggregated and anonymised form.

6.2 Managing Cookies

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect platform functionality and your overall user experience.

7 Your Rights as a User

As a jomkis user, you hold the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

User Rights Description How to Apply
Right to Access Requesting a copy of all personal data we hold about you Contact customer support
Right to Rectification Correcting any inaccurate or incomplete personal data Via account settings or support
Right to Erasure Requesting deletion of your personal data subject to legal obligations Contact customer support
Right to Restriction Requesting that we restrict the processing of your data in certain situations Contact customer support
Right to Portability Receiving your data in a structured, machine-readable format Contact customer support
Right to Object Objecting to data processing for direct marketing purposes Via account settings or support

All data rights requests will be processed within 30 working days from the date the request is received. We may require identity verification before fulfilling any request to ensure the security of your data.

8 Data Retention Period

JomKis retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal obligations. General retention periods are as follows:

  • Active account data: For the duration your account remains active, plus any additional period required by law following account closure.
  • Financial transaction records: Minimum 7 years in line with accounting and anti-money laundering legal requirements.
  • KYC documents: For the period specified by applicable compliance regulations, typically 5 to 7 years.
  • Support communication logs: 2 years from the date of last interaction.
  • Analytics data: In anonymised form for a period not exceeding 3 years.

Once the retention period has expired, your data will be securely deleted or anonymised in a form that cannot be linked to any specific individual.

9 Links to Third-Party Sites

The jomkis platform may occasionally display links to third-party websites such as payment providers or service partners. This Privacy Policy applies solely to the jomkis platform and does not cover the privacy practices of those third-party websites.

We recommend that you read and understand the privacy policy of every third-party website you visit. JomKis is not responsible for the privacy practices or content of websites outside our control.

10 Changes to the Privacy Policy

JomKis reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service improvements. Any significant changes will be communicated to you via:

  • Notifications prominently displayed on the platform's home page
  • Email notifications to your registered email address
  • Notifications in the JomKis mobile app

The "Last Updated" date at the top of this document will always reflect the latest version of the Privacy Policy in effect. We encourage you to review this page periodically. Continued use of the platform after any changes take effect constitutes your acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or wish to submit a request related to your privacy and personal data, our team is ready to assist through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the platform
  • Support Email: [email protected] (response within 1–2 business days)
  • FAQ Section: Visit FAQ page us for answers to frequently asked questions about privacy
We take every privacy complaint and enquiry seriously. Our dedicated team will handle your request with full professionalism and within the committed timeframe. Your privacy is not merely a legal obligation to us — it is our sincere commitment to every JomKis member.
Ready to Get Started?

Join JomKis — A Safe & Trusted Platform

Your data is safe with us. Register a JomKis account today and enjoy the best online entertainment experience in Malaysia with the high-standard privacy protection you deserve.

256-bit SSL Protected Data · No Data Sales · 18+ Only

Bahasa Melayu